Privacy Policy

 

At NSCcustomthreadz we are committed to protecting the privacy and security of our customers and site visitors, including you. The NSCcustomthreadz team members are customers themselves, both of NSCcustomthreadz and other Internet sites.  We therefore fully appreciate and respect the importance of data privacy and security on the Internet.

We believe you should feel both informed and empowered when it comes to our handling and usage of your information.  This notice therefore explains:

  • what information we collect when you’re using any NSCcustomthreadz website or app, or when you’re communicating with us;
  • why we collect that information;
  • how we may then use that information;
  • how we share that information;
  • how long we keep your information, and how we protect it whilst we have it;
  • what we won’t do with your information; and
  • what choice and options you have to control your information.

So you only need to look in one place to find out all you need to know, this notice covers all NSCcustomthreadz websites, apps and services.  That includes the NSCcustomthreadz.com site, all our international sites, the NSCcustomthreadzmobile site, the NSCcustomthreadz iOS and Android applications,  and all other NSCcustomthreadz websites, apps, developer platforms and other products and services (collectively “NSCcustomthreadz” or the “Services”).

Because we’re an online fashion destination, the wording does have to get a little technical at times.  But we’ve done our best to try to explain things as clearly as we can.  We’re unlikely to have done this perfectly though, so we’re always happy to take any questions, comments or suggestions relating to this notice.  Just contact our Customer Care team if you’d like to discuss this with us.

Privacy FAQs

How do we collect information about you?

In any interaction you may have with NSCcustomthreadz, we collect information in three possible ways:

1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, or any time you visit NSCcustomthreadz, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Bag’.All this information requires a direct action by you at that time in order for us to receive it.

2. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services.For example, social media is an important part of how NSCcustomthreadz interacts with our customers.In using social media (e.g. by signing onto NSCcustomthreadz using your Facebook or Twitter log-in), you may give us permission to access your information in that social media channel or in other services.So, if you did choose to link your Facebook or Twitter account to NSCcustomthreadz, this would enable us to obtain information and content from those accounts.Or if you’re using NSCcustomthreadz  on your mobile, you can also choose to provide us with location data.The information we obtain from those services does depend on your settings for that service or their privacy policies.So you should always regularly check what those are.

3. When our systems collect information or data as you use our websites or apps, or use websites or apps that are connected to NSCcustomthreadz (“System Collected Data”)

These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our websites, apps and services.For example:

(a)when accessing NSCcustomthreadz , we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your NSCcustomthreadz account or your browser) to make it easier for you to use NSCcustomthreadz , improve your shopping experience with us or so we can record log data relating to the pages you viewed and activities you carried out during your visit.For example, we may use cookies to store your language preferences or other NSCcustomthreadz settings, so you don‘t have to set them up every time you visit NSCcustomthreadz.These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your NSCcustomthreadz account (relating to things like the email address you gave us), and other cookies are not.There are more details on our cookie usage below; or

(b)In addition, the type of device you’re using to access NSCcustomthreadz and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

What information do we collect about you, why do we collect it and what do we do with it?

 

We need to answer this question first at the headline level, before looking at specifics.

At the headline level, we collect two types of information:

  • “personally identifiable” information (meaning it can be used to specifically identify you); or
  • “non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you i.e. anonymous data like your unique NSCcustomthreadz customer number). 

When explaining the specific information we collect about you, we will endeavour to confirm which is “personally identifiable” and which is “non-personally identifiable” on the other. 

The easiest way to explain the specific information we collect about you is to look at every different point of interaction you may have with NSCcustomthreadz , as we collect different information at different points in your user or customer journey with NSCcustomthreadz .  These interaction points include the following:

  • Browsing our site;
  • Saving an item;
  • Registering on NSCcustomthreadz ;
  • Logging into NSCcustomthreadz once registered;
  • Making a purchase from NSCcustomthreadz (i.e. adding to bag, checking out and completing a purchase);
  • Contacting NSCcustomthreadz Customer Care, either about an order or for any other reason;
  • Using NSCcustomthreadz social media channels;
  • Clicking on NSCcustomthreadz banners, hyperlinks or plugins.

Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable”  information or “non-personally identifiable” information:

    • Browsing NSCcustomthreadz : irrespective of whether you are logged in when on NSCcustomthreadz , we use cookies and code which is embedded in our systems to gather and record certain System Collected Data regarding the visitors to the site, such as:
        • the IP address of the computer or the proxy server that you use to access NSCcustomthreadz  – this is personally identifiable information;

       

        • The type of device used to access our Services, your computer operating system details and settings, your type of web browser and your settings for that browser, the name of your ISP, (if you are accessing NSCcustomthreadz  using a mobile device) your mobile device, your mobile operating system, your mobile device identifier provided by your mobile device operating system, and location data (if you have that functionality set up) and other general device or systems information – this is non-personally identifiable information;

       

      • statistical information and log data about number of visits to certain pages on the site (e.g. the home page); the pages you viewed and activities you carried out during your visit; the date and time of your visit; the duration of an individual page view, the paths taken by visitors through the site – this is also non-personally identifiable information.  

      If you are logged in on NSCcustomthreadz when browsing, a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account.

    • Saving items: irrespective of whether you are logged in when on NSCcustomthreadz , we use cookies and code which is embedded in our systems to gather and record certain Directly Provided Data every time you click the button to save an item on NSCcustomthreadz .  That Directly Provided Data relates to the identity, size and other product attributes of the item you’ve saved, so that item can then be displayed in your ‘Saved Items’ list until the end of that visit or until you remove it from your ‘Saved Items’ list during that visit.  This is non-personally identifiable information

      If you are logged in on NSCcustomthreadz or log in during that same visit, the non-personally identifiable information relating to that saved item will be associated with your account, so that it is then displayed in your ‘Saved Items’ list for the next 60 days or until you remove it from your ‘Saved Items’ list (if earlier).

    • Registering on NSCcustomthreadz : In order to place an order with NSCcustomthreadz, you need to create an account with us and become a registered user.  It is not possible to place an order without being logged in on NSCcustomthreadz.  To create an account and register with us, you need to provide us with at least the following Directly Provided Data, all of which will be personally identifiable information:
      • your name;
      • your email address;
      • a password;
      • your mobile phone number. 

      After you create an account and register with us, you can then choose to provide further information about yourself during the registration process (for example, your gender and location). We also provide the option to register for a separate NSCcustomthreadz Marketplace account, for which you must provide us with at least your name, email address and/or mobile number, and a password.  Any further information you provide to us at this stage will also Directly Provided Data, all of which will be personally identifiable information.

      When you create an account and register with us, NSCcustomthreadz will keep that Directly Provided Data for as long as you are registered with us, so that we can then use it to identify you by your NSCcustomthreadz profile, to operate all the systems (such as delivery systems) to enable you to place an order to purchase products from NSCcustomthreadz , and to offer you a personalized, relevant experience on NSCcustomthreadz.

    • Logging into NSCcustomthreadz:  Once registered, if you wish to log in, you will need to input your email address and password again, which is Directly Provided Data and personally identifiable information.  This will be matched to the up-to-date Directly Provided Data of the same type associated with your account to confirm your identity, and to enable you to place an order to purchase products from NSCcustomthreadz.

 

  • Purchasing from NSCcustomthreadz:  To purchase products from NSCcustomthreadz, you will need to do the following:
      • click the relevant button on the site to add the product(s) to your bag – at which point our systems will collect this Directly Provided Data relating to the identity, size and other product attributes of the item(s) you’ve added, so the item(s) can then be displayed in your ‘Bag’ until the end of that visit.  This is non-personally identifiable information;

     

      • be logged in (see above for an explanation of the information required to do that);

     

      • select certain options relating to the delivery of the products you wish to order – our systems will collect this Directly Provided Data relating to your delivery selections in order to be able to fulfil and deliver your products to you by your required delivery method, should you complete your order.  This is non-personally identifiable information;

     

      • input certain details relating to your credit card, or log-in details for certain other payment systems, such as PayPal or Klarna.  This Directly Provided Data will be collected by our systems, so we can take the required payment for the products you wish to purchase, should you complete your order.  These details are personally identifiable information.

     

      • To complete your order, you finally need to click the relevant button to ‘Place Order’.  When we have this Directly Provided Data, we will record the full details of the completed order in our systems for as long as you are registered with us, so we can (a) fulfil and deliver your order, (b) add it to your order history and have a record of your purchases in order to deal with any queries you may have or process any returns you may wish to make, and (c) include it within the financial records of our business transactions.  This is all personally identifiable information provided by you.
  • Contacting NSCcustomthreadz Customer Care:  if you contact our customer care department for any reason (for example when you submit a question using the Ask a Question or Help Form or if you communicate with us on Live Chat), irrespective of which of the available communication channels you use to contact us, we will record the contact and collect all applicable information relating to the contact.  Details of the contact with you will be both Directly Provided Data and personally identifiable information, which we will then:
      • keep and use to help us categorise your specific question or contact, respond to it, and, if applicable, investigate, deal with and resolve any issue or incident, and

     

      • keep for so long as you are registered with us so we have a history of all of our communications with you, any issues you may have had with us, and what we did to resolve those issues or incidents, which we can then use to ensure that we deal with any further contacts appropriately.
  • Using or interacting with NSCcustomthreadz social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits.  For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information.  This is most like to be non-personally identifiable information but may also include personally identifiable information depending upon your settings with those channels.  

    Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content.  We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites). 

    Finally, any additional information about you that you need to provide when you use a particular social media channel or app will be explained in the terms and conditions for that app.  

  • Clicking on NSCcustomthreadz emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so , as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information.  We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.We are constantly innovating to improve NSCcustomthreadz and the Services, which means we may create new ways to collect information from you.  If we do, we’ll tell you about any new information we are collecting through updates to this notice.

 

 

How may we use your information?

 

We collect all of this information from you for a number of different purposes, which we want you to understand – all of these purposes apply wherever NSCcustomthreadz does business, including countries outside your own.  A number of specific uses for specific data is already detailed above.  But we often need to use lots of different types of information or data collectively in order for NSCcustomthreadz to work and in order to be able to provide the Services to you.  These more fundamental purposes include the collective use of your information:

    • To ensure that our site’s content is presented as effectively as possible for you, and to enable you to participate in interactive features of our site, when you choose to do so – for example by providing you with more customised services and a more customised experience on NSCcustomthreadz  through things like language-specific profile pages, updates, and content, news, style advice and/or recommendations relevant to you to customise your experience on NSCcustomthreadz

 

    • To set up, and manage your account, so you can place orders, so we can provide our products and services to you, so we can make sure that the items you order get to you (and get there on time!), so we can communicate with you about your orders and your account, so we can track potential problems and trends, and customise our support responses to better serve you – basically, this relates to the nuts and bolts of our online retail business.  It’s everything involved in putting the products on the website, so you can browse them and then order them, and so we can then deliver them to you and answer any questions or queries you may have. These are all the things that make NSCcustomthreadz tick – and that get you looking good in your choice of our products!

 

    • To ensure that our users are genuine and to ensure that we are paid for goods that we despatch – for example, by using personal information, or disclosing that personal information to a credit reference or fraud prevention agency, in order to confirm your identity and conduct appropriate anti-fraud checks. Any such credit reference or fraud prevention agency may keep a record of that information but please note that a formal credit check is not performed and your credit rating will not be affected.

 

    • To update you on our latest products, news and special offers – If you have registered with us or provided us with your email address and elected to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail, post, telephone and other means available through the Services, including mobile text messages and push notifications. You will also be given the opportunity to receive such communications from us and selected third parties. This includes if you choose to use the Facebook “like” button to indicate you like any of our pages or apps. Examples of these communications include: (1) welcome and engagement communications – informing you about how to best use NSCcustomthreadz, new features etc.; (2) service communications on things like service availability, security, and other issues about the functioning of NSCcustomthreadz; (3) promotional communications, including details of our latest sale or promotion. These messages will be sent to you based on your profile information and messaging preferences as selected by you in relation to your account.  Please keep your settings up to date or contact our Customer Care team if you wish to change any of these preferences, including unsubscribing from our mailing list.

 

    • To create a link to our app in your social media channels – some of our apps may give you the option to post updates to your Facebook wall or other social media channel, and to the wall of your social media friends, or to send invitations to your friends.  This may create a link to our app, dependent on your privacy settings in that social media channel.  When you send an invitation, please be aware that it may contain your social media username and profile picture so your friend knows who sent them the invitation.

 

    • To target NSCcustomthreadz banners and ads to you when you’re on certain other websites (what’s called Digital Marketing Re-targetting) – we do this using a variety of digital marketing networks and ad exchanges, and advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, and the banners and ads you will see will be based on your previous use of NSCcustomthreadz (for example, your NSCcustomthreadz search history, the content you read on NSCcustomthreadz, etc.) or on NSCcustomthreadz banners or ads you’ve previously clicked on.

 

    • To carry out polls, surveys, analysis and research on how our site is being used, customer views, what we could do better etc, – these polls, surveys, analysis and research may be conducted by NSCcustomthreadz, or third parties. NSCcustomthreadz or those third parties may follow up with you via email regarding your participation unless you have opted out of receiving email messages. We may use third parties to deliver incentives to you to participate in polls, surveys, analysis or research, and verifying your contact information, which may require your contact information and other personally identifiable information to be provided to the third party fulfilling the incentive offer.

 

  • to make NSCcustomthreadz’s products and services better and to develop new ones – NSCcustomthreadz uses and stores site statistical information and log data, to help it identify potential areas to improve the services we offer.

 

 

How we DON’T use your information

WE WILL NOT Sell your information without your consent: We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information – to any third party.  We believe this is absolutely essential to receive and repay your trust in us.

WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.