Shipping

Standard Shipping – Parcel Post – Australia Post

Delivered within 5 working days to metro areas and within 7 working days to the rest of the country
Delivery is Monday to Friday
Note: Subject to placing your order before specific cut-off times.

 

Express Shipping – Express Post – Australia Post

Delivered within 1 working day to metro areas and within 2-3 working days to the rest of the country
Delivery is Monday to Friday
Note: Subject to placing your order before specific cut-off times.

 

International Shipping – Australia Post

Delivered within 7-10 working dayS
Delivery is Monday to Friday
Note: Subject to placing your order before specific cut-off times and which shipping option you selected

 

 

Returns

To return a NSCcustomthreadz product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@nsccustomthreadz.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Customised items cannot be returned unless it is deemed defective on arrival, in which case you must contact our customer support team within 2 business days of receiving your package.

Returns: must be made within 14 days of receipt of purchase. My Custom Tees reserves the right to replace or refund your purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. We highly recommend that you return your item(s) via registered or trackable post. NSCcustomthreadz cannot accept liability for items lost in postage/transit.

To return your items:

Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number.
Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:

NSCcustomthreadz – Returns
Unit 2/7 Kelham Place
glendenning NSW 2761
Sydney, Australia